Refunds are available for initial purchases, within 7 days or as permitted by the law in your jurisdiction, and only if no credits have been used. Renewals aren't refundable. Credit Packs and Auto-Refill charges follow the same conditions as initial purchases, but offers that unlock access or features (rather than credits) are non-refundable once the access is granted. A service fee of up to 6% applies, and if a refund is approved, the subscription is canceled immediately.
Am I eligible for a refund?
All three conditions must be met:
Condition | Requirement |
|---|---|
Time since initial purchase | 7 days or as permitted by the law in your jurisdiction |
Credits used | Zero |
Purchase type | Initial purchase only |
Using free generations or Unlimited model generations doesn't count as credit usage and doesn't affect eligibility.
What is refundable and what isn't?
Purchase type | Refundable? |
|---|---|
Initial subscription purchase | Yes, if conditions are met |
Subscription renewals | No |
Credit Packs | Yes: within 7 days of the purchase and zero credits from that pack used |
Auto-Refill credits | Yes: within 7 days of the charge and zero credits from it used |
Exclusive Offers that add credits | Yes: within 7 days and zero credits from the offer used |
Exclusive Offers that unlock access or features (Unlimited access, upgrades, priority) | No: non-refundable once the access is granted |
Renewals, automatic or manual charges after the first billing cycle, aren't eligible. For every refundable type, the 7-day window may be longer where the law in your jurisdiction requires it. The full refund terms are in Section 9.3 of the Terms of Use.
How do I request a refund?
Contact Support and include:
- The email address associated with your account
- The date of the purchase
- The amount charged
- A brief description of why you're requesting a refund
To submit your request, contact us. A service fee of up to 6% is deducted from the refund, and once the refund is processed, the money returns to your original payment method within 5–10 business days, depending on your bank.
What happens after a refund is approved?
The subscription is canceled immediately: your account moves to the free tier at the moment of processing, not at the end of the billing period. If a refundable Exclusive Offer is refunded, its associated bonuses are removed and your account reverts to your previous plan. See What are Exclusive Offers?